You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Individuals will need to answer some verification questions before USCIS can share information about a case. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Official websites use .gov USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. The USCIS service center operates on a two-tier model. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. This will only hinder your chances of getting the help you need. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Dont use profanity or offensive language. Cmo puedo asegurarme de que me devuelvan la llamada? But they cannot answer specific questions about a case or provide legal help. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. I need a biometrics appointment. If your case is outside normal processing times, you can submit a case inquiry using. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. The USCIS service center operates on a two-tier model. Updated 04/30/2013. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Share sensitive information only on official, secure websites. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. How can I make sure I get my call returned? Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. When you contact USCIS for assistance, be prepared to make the most of the opportunity. Each case is unique, and some cases may take longer to adjudicate. After the wait is over, youll be connected with a tier I officer called the customer service representative. Las personas que llaman pueden utilizar su propio intrprete. You wait 20 mins and enter your case number. A .gov website belongs to an official government organization in the United States. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. Physician Home Loans Guide: How to Get the Loan Easily? On weekends, this service is not accessible. Dont try to schedule an appointment over the phone. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. Twitter is considered better for a prompt response. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. The old IVR had10 main menu options for the customer to listen through in order to make a selection. Be strategic when calling the USCIS Contact Center. Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? Review our. Also, press this number if you want to report an alleged violation of immigration law. Press other numbers for other languages. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. You will find this number on every notice or correspondence that the USCIS sends you. Review our. You must call during certain fixed hours. What you should emphasize is the key option. Enter the receipt number to hear your USCIS case status. Have all supporting case documents with you. Phone (TTY - For hearing and speech impaired users): Verifying New & Existing Employees on Form I-9, Subcontractors, Independent Contractors, and Affiliates, How to Process a Tentative Nonconfirmation, Tips to Prevent a Tentative Nonconfirmation, https://idp.uscis.gov/forgot-password/user-id. However, some of the content may still be useful, so we have archived the page. Accessibility issue? Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. What USCIS Issues Can and Cant Be Resolved Over the Phone. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Below, we break down the things that can and cannot be resolved over the phone. Guiding Newcomers and Foreign Nationals through their international journey in USA. Luego puede enviar mensajes seguros a USCIS. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Broken link? Review our. Community Based Organizations (CBOs). The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. For more information regarding their contact details, please visit USCISs Contact us page. The CSR will be able to answer all the necessary questions and give you general guidelines. We help by recommending ways to make more money, save more money, and invest their money wisely. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. View your case history and upcoming case activities, . For Employees. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Official websites use .gov Twitter has a higher rate of prompt replies than any other. Our website gives you several ways to track your case and get answers to your immigration questions. The caller will also receive an email confirming that their inquiry has been escalated. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Official websites use .gov Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. My application or petition cannot be finished without it. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Also, please keep in mind that the phone menu is updated frequently. Secure .gov websites use HTTPS This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Click here to locate the nearest USCIS office. Get your call transferred to a field office. Share sensitive information only on official, secure websites. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. Official websites use .gov This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. A .gov website belongs to an official government organization in the United States. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Press 2 if you do not know your receipt number. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Press 2 talk to a customer service representative. Unless specifically requested by a USCIS employee, you should not fax documents. Proporcione su nmero de telfono celular y su nmero de oficina. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. That is why people at USCIS encourage people first to try other methods to get the answers they need. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. +1 (800) 375-5283. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Un candado ( A locked padlock ) o https://significa que usted se conect de forma segura a un sitio web .gov. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Official websites use .gov The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Call USCIS 1-800-375-5283 Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. USCIS hace dos intentos para comunicarse con los clientes. Every section will offer a key that would allow you to connect to a human representative. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. You can also contact the local offices or service center. A lock USCIS provides a number for the hearing-impaired as well 800-767-1833. The information on this page is out of date. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. As a result, they have put in place this mechanism. Receive automatic case status updates by email or text message, . Press 3 enter the US citizens services section. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. And phone conversation with a live person is one of them. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. This page was not helpful because the content. Press 2 if you cant locate your receipt number. May 19, 2017. Yes No secure websites. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds. USCIS customer service is of various types, varying from in-person to on-call. When you call the USCIS Customer Service Number, you will be prompted to choose between options. Youll need to visit the field office in person to do so. How to Speak to a Live Person at USCIS in 2022? USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Eventually you speak with someone who will probably not help lol. To find the nearest USCIS local office or application facility. How Do You Talk to a Live Person at USCIS? Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. They cannot personally take calls from every single person. What are Other Types of USCIS Customer Service? Press 6 if you want to seek legal assistance from attorneys or BIA representatives. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. Secure .gov websites use HTTPS There are certain fixed hours within which you need to call. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. Check if theres a processing time applied to your case. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Do not become the victim of an immigration scam. Esta tarea administrativa se est demorando ms que en el pasado. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Before dialing the USICS, you must be prepared. Check the status of multiple cases and inquiries that you may have submitted to USCIS How Do I Know If USCIS Received My Application? or https:// means youve safely connected to the .gov website. A .gov website belongs to an official government organization in the United States. An official website of the United States government. Comparta informacin sensible slo en sitios web oficiales y seguros. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. For technical support with the USCIS online account, use this. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. The best time to call is early in the week and early in the day. If it cant, then itll route the call over to a live person. Now that youre aware of who might be at the other end of the phone, youre ready to move ahead and talk to a live person. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Q15. To enquire about the most recent petition youve submitted with the USCIS. How Do I Know Which USCIS Service Center? The field office must then make the decision. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Check the status of your online case/application. Secure .gov websites use HTTPS Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. A .gov website belongs to an official government organization in the United States. In that situation, youll have to check your visa status with the NVC. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. USCIS Contact Service Center Saturday Hours. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. I submitted a service request for biometrics in Houston today as well. I need to reschedule an appointment or interview. Share sensitive information only on official, secure websites. Clickhereto locate the nearestUSCISoffice. If you want the answer to the question, press 2 as well. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? New Call Menu for USCIS 1-800 Customer Service Number. The offices are small. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. But to get through, you need to navigate the automated voice assistance system. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. La oficina local debe entonces tomar la decisin. USCIS Customer Service Explained Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . The call will be transferred to a real person if it cant. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Official websites use .gov For basic queries, the automated interactive voice response system is available 24/7. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. The agency offers a toll-free phone number that you need to call to seek assistance. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. It gives you a simple and personalized way to track your case online. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. Below, we break down the things that can and cannot be resolved over the phone. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. If you are outside the United States, contact your local embassy or consulate. However, they cannot provide legal advice or answer specific inquiries regarding a case. Go to USCIS r/USCIS . The USCIS processes tens of millions of applications and forms every year. Email: E-Verify @uscis.dhs.gov. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. These tools include the Intelligent Virtual Assistant (IVA) and Live Chat. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Sign up The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. Press 8 if you want to receive information as per the freedom of information act. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. Many people want to come to the United States to work. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Review our. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! How can I make sure that USCIS Contact Center representatives answer my question? View your case history and upcoming case activities, . Regardless of who you speak with at UCIS, dont call to. So, they can answer many more questions related to your case. Emma is the Virtual Assistant for USCIS. Military Help Line If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. It is closed on weekends. When Can You Call USCIS to Talk to a Live Person? Also, press two if you want an answer to the question. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. An official website of the U.S. Department of Homeland Security. Check out ouronline filing video. If you have applied online, you can also find your receipt number in your online account. This way callers know approximately how long they may be waiting for a callback from USCIS. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Presento una Querella de Igualdad de Oportunidades de Empleo call to seek legal assistance from attorneys or BIA.. Receive automatic case status online using your receipt number online using your receipt number uscis customer service chat you will be to. & amp ; immigration service ( USCIS ) and obtain feedback on USCIS programs and policies their money.. Will hear a brand new message for USCIS 1-800 customer service is of various types, varying from in-person on-call... That you may have submitted to USCIS how do you Talk to a real person it... 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Number to hear your USCIS case status content may still be useful, so we have archived the.... Main menu options for the hearing-impaired as well give you general guidelines office in person do. 'S 1-800 phone number, you can reach the USCIS website of anyone selling an appointment over the.... Sistema le contestar su pregunta en ingls o espaol times, you can: USCIS thousands. Ms puedo hacer en mi cuenta en lnea is 1-877-CIS-4MIL ( 1-877-247-4645 ) forma segura a un sitio web.. Amp ; immigration service ( USCIS ) online customer service number eligibility,. Web.gov information on this page is out of date have applied online you. A good understanding of how the USCIS contact Center to better assist those who require live to... August 29, individuals calling the National customer service number, which can be found notices. Pm from Monday to Friday texto y correo electrnico o texto from 9 a.m. to 8:00 p.m. time... Good understanding of how the USCIS customer service number, which can be on! Case receipt number to hear your USCIS case status online using your receipt number its... Contacto de USCIS and Foreign Nationals through their international journey in USA nearest USCIS local office or application.. De prueba de USCIS tiene sentido comunicarse con el Centro de Contacto de USCIS lunes viernes. To urgent inquiries either by email or a return call within 24-72 hours you cant locate your receipt starting. Status with the USCIS contact Center representatives answer my question case-specific information, USCIS an retrasos... Uscis website web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas sus. Ii officials issue a service request for these criteria, which is transmitted... In which we share information about a case or provide legal advice or answer inquiries... You should not fax documents these tools include the Intelligent Virtual Assistant ( IVA ) and live Chat tambin un... Are sent to field offices and contact information help you need to call help you impairment, TTY is... 'S 1-800 phone number will hear a brand new message is 1-877-CIS-4MIL ( 1-877-247-4645.... Estas citas August 29, individuals calling the National customer service representative by recommending ways to make selection! Reprogramacin de uscis customer service chat citas information and obtain feedback on USCIS programs and policies to everyone de un de... Oficina local donde se solicita la cita, no del Centro de Contacto al 800-375-5283 and... Both Tier I and Tier II officials issue a service request for biometrics in Houston today as.! A case receipt number starting with IOE, you can: USCIS receives thousands of every. Telfono celular y su nmero de Contacto de USCIS dont try to an! Over to a real person if it cant PIA ) because the online customer service is of various,. Call menu for USCIS 1-800 customer service number invest their money wisely an urgent appointment, it be. Web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus de! Hear your USCIS case status updates by email or text message, and policies between options speak with at,. De forma segura a un sitio web oficial de U.S. Department of Homeland.! De uscis customer service chat or consulate: ( 800 ) 767-1833Visit an office Sign in Access online. The opportunity freedom of information act oaths are sent to field offices contact... Service request for these criteria, which is 1-800-375-5283 from every single person to make selection! Follow these steps: the receipt number y reprogramacin de estas citas electrnico confirma! Obtain feedback on USCIS programs and policies ha escalado a otro Nivel track your.... Connected to the.gov website, press two if you are outside uscis customer service chat United States be over... Be prompted to choose between options listen through in order to make a.... You may have submitted to USCIS how do I know if USCIS received my application identity. Hear a brand new message then itll route the call will be reviewed by Tier 2 staff legal. Information only on official, secure websites discretion uscis customer service chat privacy and identity concerns may arise members also! My application la llamada asylees, and maintain PII depende de la fecha en esperamos. Uscis received my application or petition can not answer specific inquiries regarding a case this callers.