Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. In other words, I'd check prices in a week and try for the upgrade again if the price is still low. Upgrade after Final Payment By newcruisergal, July 1, 2012. He again gave me an excuse without any reason that the price he had available was not the same. He just responded "you gave it a good trywe will still have a lot of funreally looking forward to getting away and just relaxing on the beach with a margarita and my nook..". Bit of a lottery i suppose. I'll give them a call when I have the money in my bank. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Powered by Invision Community. I am definitely his daughter because once I'm on the ship (or a beach) with a margarita in hand, I won't even remember anything about a balcony! RCI reservations takes call 24/7. At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Thanks for the confirmation (and letting me vent). UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. Once again cruise critic helps out. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Those ARE restricted to new bookings. D.Mckinnon Why he/she didn't want to book it for you is beyond me. Ended up calling the C&A line instead and got it done. We now owe $76 next August for the final payment. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Royal Caribbean International. Sorry you are stuck in a cabin you would have preferred to upgrade. Makes no difference what RCI says the TA can refuse to do any more work like trying to get the OP an upgrade. Just in case there is another price / booking issue between now and your sailing date, be sure to have your agent do a 3-way call - you, RCCL and the TA. Sounds like he's just LAZY!! CC Help Jenn This person is a cruise specialist and their agency has won many RCI awards. If you have an account, sign in now to post with your account. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. The cruise market appears to be different from pre-covid. That made me nervous so I asked him if he was sure the rate would still be available on Monday. That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. My preferred way to upgrade a stateroom is to call a travel agent and have them price out the room upgrade choices and then make the switch. Upload or insert images from URL. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. By I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. Will RCI not upgrade 13 days in advance of sailing? I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. If it's not then I will stop trying to look at upgrade opportunities. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. By This morning I checked, and sure enough, the guarantee was gone. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. Started June 21, 2021, By Sorry to hear you had such a hard time with your TA. It's possible that the new (lower) price of the balcony is restricted to new bookings. The difference between his booking and mine is the ocean view is cheaper than what he paid so no additional cost would be involved to upgrade him. Chalk this one up to a learning experience, and find a new TA. Thanks for the posts. Or better yet, call the C&A line. Upgrade room category after final payment. Is that the new policy, and if so does anybody know when it changed? Royal is pretty consistent in denying upgrades to staterooms that are restricted to new bookings. June 23, 2019 in Royal Caribbean Discussion. You may have also heard about upgrading at the pier before you board your ship. Your TA should link your dining companions all together without a hitch. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. 20102023Regal Sea Media LLC. Final payment is the cutoff. Posted January 15, 2016. Nothing changed, you got bad info. If you were before you could have changed and your OBC would have gone down to $200. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. I use RCI vacation planner and love having the access to them for my very often paid upgrades. Today a sale price came out and I can get an Owners Suite for $4.00 cheaper. 2023 Cruisers' Choice Awards! You don't treat your customer this way and expect to stay in business. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. Started June 21, 2021, By They see the same prices, so if you saw a particular price from RCCL then the TA saw it too. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. CC Help Jenn But on the other hand, it is my vacation and if policies should allow this upgrade (paid, of course) than I should be able to get it. Powered by Invision Community. I just wanted some advice to see if what he is telling me is true. I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). Also we have various drinks packages, dining packages and shore excursions booked. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. How would i find out which ones are obstructed view on Oasis? that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. Carnival depends on what fare you got. There was a suite on sale that is 2800 for 2 adults.. I know he did confirm through his system on saturday I was available for the rate on the upgrade. Obviously, I will be happy in the rooms we originally booked. All rights reserved. I upgraded after final payment due and paid the difference to get an ocean view balcony. Is this true? She took my payment and upgraded us on the spot! You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. Is this really the case? Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Not sure about the link for TAs but I think when I call they say travel agents press xxx. So, if I had waiting until morning, it would have been gone gone gone! That made me nervous so I asked him if he was sure the rate would still be available on Monday. That is why I keep questioning myself and if I'm understanding the policies correctly. BTW, the Royal Up minimum bid to upgrade is $500 per person. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. CC Help Jenn Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. He first came back and told me it would be several hundred dollars more. Cruisers' Choice Awards! Pasted as rich text. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! I have found a balcony upgrade three times since final payment that would be within my budget to move. I just don't like excuses that aren't true. We do not have any OBC but did receive the 50% off second guest in each room. :(. CC Help Jenn I agree with the other posters. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. Again, I dropped it because I didn't have time that day to be going back and forth with him. You can post now and register later. I feel like I am annoying my agent. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Call back. Are you about to book your first cruise and looking to save money by reserving the cheapest room available? A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. So they did. I saw that yesterday on their website. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. Before you, Across Royal Caribbean's fleet of cruise ships, there are some interesting and unique staterooms that are slightly, One of the new staterooms added to Oasis of the Seas during her 2019 amplification was the category 6N Ocean View room, Staying in an inside cabin on a cruise ship means you're probably saving lots of money compared to a balcony cabin (or, Royal Caribbean announced they are creating a new stateroom category, the Spa Stateroom that addsin-room amenities and, Royal Caribbean's Harmony of the Seas has a lot of great stateroom choices to consider, and today we have a look at, Do you know about when you'd like to sail? But people who are lucky enough to wait and wait and wait often get the best prices. By I think maybe he is very busy with conferences and other engagements, so I'll give him the benefit of the doubt. An FCC treated as a cruise fare discount or Future Cruise Deposit cannot be used for your upgrade. I would be REALLY upset if you actually got the refund. Would appreciate guidance from the experts! you might not have scrolled down far enough. I have sent an email this morning. I would DEMAND the upgrade next time especially since you won't be using him again. Any reccomendations for SD training in WA? Started August 27, 2021, By It was approx. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). He said it would be and there would be no problems. It's past my final payment, since our cruise is December 8. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. You can try putting in a few bids through RoyalUp for staterooms that were more then the one that you chose when you booked the cruise. This topic is now archived and is closed to further replies. By Make Sure Your Voice Is Heard! Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. I will definitely do that. Unfortunately, he and his wife own the agency. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? Started June 21, 2021, By No brainer decision for us, much better room and cash refund! As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. I did notice at one point while checking my cruise that they did have these specials that were not on a Tuesday and were only for new bookingsI think it said Deal in the corner to the right of the pricing. Just thought I would come back andupdate for those asking. LauraS It seems if that were the case, I would see many posts about that on here! But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". With Royal Up, there is a suggested bid price for an upgrade, but there is no way to know how much to bid beyond that. Great prices for neighborhood balconies as well. Upload or insert images from URL. This is a community for sharing cruise-related experiences, opinions, news, etc. are you sure you weren't really outside of final payment date? I have found a balcony upgrade three times since final payment that would be within my budget to move. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. Clear editor. Like what you see? When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? I think all your scenarios should have worked. Just 295 extra for a balcony. ?can't you go up the ranks to a manager at the agency?? The bid amount is per person for the entire duration of the cruise. LauraS Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. The caveat is you won't get any money back. If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. Plus, it was the LAST Grand Suite available (still shows none left on the website). Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. You will be able to leave a comment after signing in, By The $25 onboard credit per cabin definitely was not worth this angst. Make him do his job ;). I asked why. Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. You're correct about after final payment. Our sail date is in 13 days. Also look at Royal Up for an upgrade. There was a balcony guarantee (X) available. By Powered by Invision Community. Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. I am well past the final payment date. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. He told me the price I was looking at was a military rate. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. If you had booked directly with RCL, you could call them at 3 in the morning if you needed and have them make the necessary changes to your reservation. Why he/she didn't want to book it for you is beyond me. Final payment had been made for an Ocean View cabin, prices went down so I asked my TA to see if I could get the price reduction$1100 reduction and we got a balcony, otherwise it would have been a $1300 decrease. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. Started August 27, 2021, By By reney313, November 12, 2012in Royal Caribbean International Prev 1 2. If you are eligible, you will be able to submit bids for your upcoming sailing. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. I do have a RoyalUp bid too! He told me the price I was looking at was a military rate. But I think he gambled and waited until this morning to try and get the reservation and by then it was gone. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. You should be able to call yourself and connect all the other (TA) reservations to that one. I'm still so excited to go on my first cruise!! Paste as plain text instead, Your travel agent will give you the new price and apply payments you have made towards the new stateroom. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. CC Help Jenn Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. That is a great suggestion! I found the price on the "regular" website. Most reps on the main line have no clue. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. I am happy with my original cabin location. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. We did have a late booking for a 4th cabin and I booked that one directly myself. Depending on the suite and cruise. Bear in mind, Ocean View Balcony cabins on some ships include obstructed balconies, with a limited or partially blocked view. You get whatever they are offering at the time you re-price your booking. Is this true? He then said the rate was not the same because it did not include fees/port charges, etc. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. Display as a link instead, I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. Nope. The most recent time was Saturday. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. royal caribbean upgrade room after final paymentcentral west trillium results 2022. street food market in delhi. Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). It is possible, though unlikely, that you can upgrade your stateroom on the day you sail onboard your ship. On 7/22/2022 at 4:15 PM, D.Mckinnon said. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. If it's related to cruising, it belongs here! Cruisers' Choice Awards! Sorry to all the good ones out there. Or just her? You will be able to leave a comment after signing in, By As two points make sure the children are part of your family under your crown and anchor account. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Nothing much after final payment date has passed. Clear editor. I know people will say you should book with RCCL instead of a TA for situations such as this. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They come and go quickly sometimes. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. If upgrades are available, they will be at a reduced cost by speaking with the Pier Coordinator. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. LauraS Obviously, I will be happy in the rooms we originally booked. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Paid Upgrade after Final Payment? There ARE good TA's out there, sorry your experience isn't so good. Cruisers' Choice Awards! WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. Try and enjoy the cruise anyway. Your link has been automatically embedded. I will keep looking :). Moreover, Royal Up's options arenotindications of an actual cabin upgrade availability. I am happy with my original cabin location. It's convenient to reach RCCL (booked directly) anytime I want and not worry about getting in contact with a TA. Reporting smoking on a balcony is not being a Karen. Cruisingboyo, August 5, 2009 in Royal Caribbean International. CC Help Jenn Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. stampingoddess, September 17, 2019 in Royal Caribbean International. I don't understand. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. When I called to go ahead and book it we found out it was a 'new booking' only price - but the agent talked to Resolutions and they let me have it. I'll keep an eye out and try again. Oh well. Is that the new policy, and if so does anybody know when it changed? Years ago this practice was more prevalent and you could get some decent discounts for these literally last-minute staterooms. Which ones stopped it after deposit? 4. He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. Just happy to be cruising in a better room than I expected to be. Some extra perks would be nice but oh well. Check on the Royal Up website to determine if you are eligible for an upgrade. Pasted as rich text. You may loose any special perks given at time of original booking, and have to go with current incentives. It is very unlikely to be able to change or upgrade your room onboard. Any hidden fees for your own modem and router? Started June 21, 2021, By Balance is reading 0.00 even though amount paid is more than package price. That same afternoon, prices. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. Thank you very much for your quick reply. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. You will lose any booking perks you currently have unless they (or. But with the senior discount it makes it 1800! He then called me back about 15 minutes later and said "Royal Caribbean is closed so I will complete on Monday". Just gotta wait 3 weeks for the dosh now and control my excitement. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. When I asked for help in the best way to book that cabin (solo), he didn't seem interested in booking it. This morning I checked, and sure enough, the guarantee was gone. Started August 27, 2021, By We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. My fault. So I'm taking it I could have the lower one for both passengers , me and my Nan? Make Sure Your Voice Is Heard! This is my first cruise I have booked with a travel agent, and of course the first time I needed something. By Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You will be able to leave a comment after signing in, By A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. July 21, 2022 in Royal Caribbean Discussion. This was after final payment. I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. LauraS Attempting to do another now if the right cabin is available. This would mean that the upgrade would be allowed, even without it costing more. You could try to call back and speak to a different agent.